enterprise car rental in Tel Aviv-Yafo

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  Erik Schon

  :: 05 February 2018 12:20:09

  Be seriously advised before renting here and do your homework. This company is NOT a friendly happy-go-lucky type of business with the intention of having satisfied repeat customers. The setup at both the local branches and the airport car return site is completely opposite of the impression that their website gives you. With my specific rental, which were for five days, I was given a car from a lower price/car group at the parking lot after having booked online and having the rental comfirmed both after the online booking and at the local office in which I choose to pick up the car. When I adressed the issue upon seeing the car I was told that it was the same group even though the information on their website clearly states orherwise. At the car rental drop off at the airport I was told to call customer service if I wanted to seek a refund for the amount overpayed or complain, even though I stated that I lived in another country and calling wasn't a very convinient option.